When obtaining support for the Workstation, you may be asked to provide information about your system. You can speed up this process by creating a packaging containing non-personal diagnostic information by selecting Help > Create Diagnostic Package from the main menu.
Important Note
Do not save the diagnostic package file in the Workstation installation folder. This will cause the application to show a message stating "Warning: This installation has been modified" due to the presence of the unrecognized file.
|
We at Synaptive Medical respect your privacy, and only collect information which we consider useful for diagnosing the issue. The diagnostic package tool will collect the following information, and is stored in a plain text file so that you can review it before submitting it to Support.
Hardware
| • | Motherboard (manufacturer and model only) |
| • | Processor(s) (manufacturer and model only) |
| • | Memory capacity and usage |
| • | Displays and video adapters (manufacturer and model only) |
| • | Optical drives (manufacturer and model only) |
| • | Hard drives (manufacturer and model only) |
Software
| • | Operating system (including service packs and updates) |
| • | Microsoft .NET Framework (including service packs and updates) |
| • | Microsoft Internet Explorer (including service packs and updates) |
| • | Microsoft Feature Packs and updates (e.g. Windows Feature Pack for Storage) |
| • | Microsoft SQL Server (including service packs, updates and tools) |
| • | Microsoft Visual C++ Redistributable (including service packs and updates) |
| • | Current Windows user (name and roles) |
ClearCanvas Workstation information
| • | Product information (excluding license key) |
| • | Workstation configuration |
| • | Workstation service status and configuration |
| • | List of installed files (excluding DICOM images in the file store) |
ClearCanvas Workstation, Personal - User's Guide
© 2005-2015 Synaptive Medical
