Troubleshooting and Support

If you are encountering issues while using the software, you can consult the Frequently Asked Questions to see if an answer for your question already exists.

You may also have support options either directly from Synaptive Medical. Instructions for obtaining support should have been included with your purchase information.

When contacting Support, you can help by generating a package containing non-personal diagnostic information and providing it when requested. The system details in the package can greatly aid Support in narrowing down potential causes of the issues you are encountering.