Troubleshooting and Support > Frequently Asked Questions

Q. I got a message saying that the "Windows Feature Pack for Storage" may not be installed - what should I do?

When you try to launch the media writer in Workstation, you may see this dialog:

If you are running Microsoft Windows XP or Windows Server 2003, you may need to install an operating system update in order to be able to use the media burning feature in Workstation. Simply follow this link, and download the correct package for your operating system and processor architecture. If you are running Microsoft Vista (RTM or SP1) or Windows Server 2008, we strongly recommend that you update to the latest service pack, although the update package is also available for those operating systems. Microsoft Vista SP2 and other more recent operating systems do not need this update.

Operating System	Package to Download
Windows XP or Windows Server 2003 (32-bit)	IMAPI_XP_SRV2003_x86.exe
Windows XP or Windows Server 2003 (64-bit)	IMAPI_SRV2003_x64.exe
Windows Vista RTM (32-bit)	IMAPI_VistaRTM_x86.msu
Windows Vista RTM (64-bit)	IMAPI_VistaRTM_x64.msu
Windows Vista SP1 (32-bit)	IMAPI_VistaSP1_x86.msu
Windows Vista SP1 (64-bit)	IMAPI_VistaSP1_x64.msu
Windows Server 2008 (32-bit)	IMAPI_VistaSP1_Server2008_x86_Language_Neutral.msu
Windows Server 2008 (64-bit)	IMAPI_VistaSP1_Server2008_x64_Language_Neutral.msu

Q. Why Can't I Burn Blu-Ray Discs?

If you have Microsoft Windows XP or Windows Server 2003, follow the instructions above to install the Windows Feature Pack for Storage.

Microsoft Windows Vista has built-in support for writing Blu-Ray discs as of Service Pack 2. If, for some reason, you do want to install Service Pack 2, you can also install the Windows Feature Pack for Storage.

Q. Why Can't I "Write"?

There are a number of circumstances which will result in the Write button being disabled which are detailed below.

•	Problem: There is no disc inserted in the selected media writer. Resolution: Insert a blank disc.

•	Problem: The current disc can not be written to because it is not blank. Resolution: Insert a blank disc, or erase the disc using an external application like Windows Explorer.

Technical Note

•

Why can't ClearCanvas Workstation write to my non-blank re-writable media (e.g. CD-RW, DVD+RW, etc.)?
In the interest of mitigating the risk of accidentally distributing unintended patient information, the Media Writer will only write to totally blank media even if it is re-writable. Non-blank re-writeable media must be erased with an external application prior to being used by the Media Writer.

•	Problem: The current disc is too small. Resolution: Insert a higher capacity disc or modify the list of selected studies.

•	Problem: There is insufficient disk space on the staging folders drive to completely stage the selected studies. Resolution: Change the staging folder to a different drive, free up some space on the staging folder's drive or modify the list of selected studies.

Q. I got a message saying "No media writers could be found" - what should I do?

Your computer may not have hardware that is capable of writing to media. For example, if you have a basic CD-ROM drive, it cannot be used to write CDs. You will need to have a CD, DVD, or Blu-Ray (or combo) writer installed in your computer in order for the media writing feature in Workstation to function.